Last Updated: 02/04/2020
What Information We Collect
We may ask you to provide us (i) your first and last name, email address, home or other mailing and billing addresses, telephone number, mobile number, credit and debit card numbers and date of birth or other information that could reasonably be used to identify you personally (hereinafter "Personal Information"); and / or (ii) demographic information, such as information like your gender and date of birth ("Demographic Information"). We may collect this information when you:
Your decision to provide us with information is voluntary, but if you choose not to provide any requested information you may not be able to take advantage of all of the Site's features, including purchasing products.
In addition to information that you choose to submit to us, we and or our service providers may automatically collect and or store certain information when you visit or interact with the Site ("Usage Information"). This Usage Information may be stored and or accessed from your personal computer, laptop, tablet, mobile phone or other device (a "Device") whenever you visit or interact with our Site. Usage Information may include:
We may use various methods and technologies to store or collect Usage Information ("Tracking Technologies"). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies used on the Site, include, without limitation, the following (and subsequent technology and methods later developed):
We may use Tracking Technologies for a variety of purposes, including:
Why We Collect Information
We may use your Personal Information, Demographic Information or Usage Information for various purposes, including:
When We Disclose Information
Ads and Information About You
You may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time and across third party websites and online services by collecting information through automated means, including through the use of the Tracking Technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Site, such as the pages you have viewed. This collection and ad targeting takes place both on our Site and on third-party websites that participate in the ad network. This process also helps us track the effectiveness of our marketing efforts.
Your Choices about the Information We Collect
Privacy of Children Who Visit the Site
Company recognizes the importance of children's safety and privacy. The Site is not designed to attract children, and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. Minors under the age of 18 (but older than 12) may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by the Site's Terms & Conditions.
Your California Privacy Rights
This section applies to you if you are a California resident we have collected personal information about from any source, including through your use of our Website(s), by buying our products or services, or by communicating with us electronically, via paper correspondence, or in person.
For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household. Personal information does not include publicly available information or information that has been de-identified.
A. The Information We Collect
We may collect the following categories of personal information about you:
To help you further understand what we do with the above categories of personal information, we have provided you with a matrix of detailing the sources, purposes, and any sharing related to each category. You may review the matrix by clicking RTW CCPA Matrix - Customer Data [ PDF ]
B. What We Do With Your Information
We may collect or use personal information from you for the following purposes:
C. Sources We Collect Your Information From
We may collect personal information from the following categories of sources:
We do not sell personal information, with the narrow exception of certain web tracking data, such as third party cookies, as disclosed in this Policy, or otherwise provide personal information to third parties, other than service providers receiving information to perform services for us on our behalf.
We may share your personal information with the following categories of third parties:
In addition, while we generally do not sell your personal information, we do utilize information relating to your Internet activity, such as cookie identifiers, for purposes of our behavioral advertising.E. Your Privacy Rights
If you are a California resident, you have rights under California law with respect to your personal information. To the extent your personal information is not subject to a federal law, a federal exemption, or another legally mandated exception, you have the right to:
You may also authorize someone to exercise the above rights on your behalf. As described in our “How to Exercise Your Privacy Rights” section of this policy, please have the authorized individual exercising privacy rights on your behalf submit a request by clicking the following link: Submit A Privacy Request. As the authorized person, when submitting the request, provide either your email address or the email address of the person for whom you are requesting information.
If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child.
In order to exercise the above rights, we must be reasonably able to verify your identity and authority to make these requests. To verify your request(s), we require the following pieces of information for submission: your first name, last name, phone number, mailing address or address of residence, and email address (if applicable). Information you provide is compared to our internal customer database. This process assists the Company in verifying your identity and protecting your information.F. How To Exercise Your Privacy Rights
For more information regarding this California Privacy Rights Policy, or if you have any questions or concerns, you may contact us in the following ways:
You have the right to direct our Company not to sell your personal information and to refrain from doing so in the future. While we generally do not sell your personal information, we do utilize information relating to your Internet activity, such as cookie identifiers, for purposes of our behavioral advertising. If you wish to opt-out of such utilization of this information, please do so in one of the following ways:
H. Notice of Financial Incentives
We may offer the following financial incentives and/or price or service differences in exchange for the use of your personal information:
You have the right to withdraw from the above promotions at any time by selecting the unsubscribe links provided in our emails, visiting our preference center by clicking here.
I. Additional California Privacy Rights Information - Shine The Light Law
Company collects various types of personal information about you during the course of your relationship with Company as a customer. Under California law, if you are a resident of California, you may make a written request to Company about how we have shared your information with third parties for their direct marketing purposes. If this law applies to you, you may obtain the categories of personal information shared by us and the names and addresses of all third parties that received personal information for their direct marketing purposes from us during the immediately prior calendar year (e.g., requests made in 2020 will receive information about 2019 sharing activities).
To make such a request (limit one request per year), please send an email to: firstname.lastname@example.org, with "California Privacy Rights" as the subject line or mail us a letter to: RTW Retailwinds, Inc., 330 West 34th Street, New York, NY 10001, Attn: Customer Service. You must include your full name, email address, and a valid California postal address in your request.
Email Address: email@example.com
RTW Retailwinds, Inc.
330 West 34th Street
New York, NY 10001
Attn: Customer Service
California / Delaware Do Not Track Disclosures
Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and across third-party websites or online services (e.g., browser do not track signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.
Visitors to the Site Outside of the United States
Updating Personal Information
We prefer to keep your Personal Information accurate and up-to-date. If you would like to change your contact information, please go to My Account, and log in with your email address and password.
If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records). Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons.
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you provide us with your information at your own risk.