FAQs

BUY ONLINE, PICK UP IN STORE

Prefer to pick up in a store after ordering online? For many items, you can!

AVAILABLE LOCATIONS

The program is available in all stores, except Outlets.

BUY ONLINE

Items with colors and sizes that are available to be picked up at your local FTF store will display a “Pick Up In Store” button on the item page. Click on the button to enter a zip code and a mile radius, and we'll let you know which stores in your selected area have what you want, in the color and size you need.

Once you've chosen a store, proceed to our online Checkout as usual. Your order can contain purchases you’ll pick up, those to be shipped to you, and/or those shipping as a gift to another destination.

After we've processed your order, we'll send you an Order Confirmation e- mail with additional instructions.

PICK UP IN STORE

After placing an order containing one or more Pick Up In Store items, you will receive an additional email within 1-2 hours of order placement (when ordered during normal store hours) with the subject line "Pick-Up Confirmation" to notify you that your item(s) is ready to pick up. Please wait until you receive the "Pick-Up Confirmation" email before heading out to your store and note the following:
  • Please bring your valid ID & the Pick-Up Confirmation email.
  • For your protection, only the purchaser can pick up this order.
  • You have 5 calendar days beginning on the day after your purchase was made to pick up your order. After that, your order will be cancelled.
  • In the event of a return, bring the credit/debit card that was used to make the purchase and the order confirmation email in order to process the return.

  • Note: Once orders have been submitted they cannot be changed.

    Questions? Please contact our online customer service center via email (service@ftf.com) or phone (1.866.274.9040).