FTF Web Store Returns are free and easy.
Merchandise must be returned within 30 days of purchase date. Shipping and labeling for Returns by Mail are FREE - there is no charge for returns from the continental US only.
If you wish to return an item, simply click fashiontofigure.upsrow.com. Enter the phone number you used to place your order and confirm your shipping and contact information. Press "Get Label" and you will be able to print a UPS shipping label. There is no cost or charge to you of any kind.
Place items you wish to return inside their bar-coded plastic wrapping, along with our "returns form" that came with your order and place into our box. Print the UPS label and tape or fasten it to the box. Either drop off your package at UPS or call 1-800-PICK-UPS and have them pick it up. That's it - it's that easy!
IMPORTANT: For Return by Mail you MUST save the item wrapping and barcode to include with your return. Also please keep a copy of the tracking number from your return label; this is the only way you will be able to tell once your package has been received by the warehouse.
NOTE: All outbound shipping charges are non-refundable. Returns will be processed within 10-12 business days from the date we receive your package at our warehouse. We credit your account once we receive items and return them to inventory. We can only credit the card used to make your purchase and will send an email confirmation once the credit has been issued. Kindly allow three to five business days for a credit refund to post to your billing statement. You will see a credit from either FTF or Fashion To Figure on your bank statement.
Merchandise purchased online may be returned to our retail stores within 30 days of purchase. Shipping charges are not refundable. If you wish to return product to our stores make sure you have: i) the proper bar coded plastic wrapping ii) valid proof of purchase including copy of confirmation email showing last four digits of credit card iii) valid invoice and or packing slip (or other proof delivery occurred within 30 days prior to your return) iv) the items otherwise in brand new and resalable condition Sales on jewelry,Spanx, and Squeem body shapers are final sale and cannot be returned or exchanged.
Merchandise may be returned within 30 days of purchase for a refund or exchange only in store as long as a receipt is present, tickets and tags are attached to the items (for merchandise purchased in stores), and the product is otherwise in condition for resale. Sales on jewelry, Spanx, and Squeem body shapers are final sale and cannot be returned or exchanged.